HELP CENTER

Support & FAQ

Answers to common questions and a direct email contact.

Last updated: November 2026

Frequently asked questions

I've lost my game progress. What can I do?

Check that you are using the same game installation and player identity. If your progress is still missing, email us with your player display name or ID and a brief description. Please do not share your device secret or password.

How do I restore a purchase?

Open the game Settings and choose Restore purchases. Make sure you use the same Google Play or Apple account that made the purchase. If an item does not appear, contact us with the store and product name; do not send payment-card details.

How can I delete my data?

Use Settings → Delete my data to delete immediately, or email us with your player name/ID. See our detailed Delete data instructions. Parents or guardians may also request deletion.

How do I report a bug or ask a question?

Email support@hoorly.com with a short description, your device model and operating-system version, if relevant. Avoid including unnecessary personal information.

Contact

We provide help by email:

support@hoorly.com